Frequently Asked Questions

Insurance & Billing

How Much Will My Copay be?

To get your specific copay information, we'll need to see your insurance card and verify the insurance carrier. We recommend that you call the member's services number on the back of your insurance card to ask about coverage and co-payment fees for urgent care visits.



Do You Accept My Insurance

Probably. We accept commercial, medicare, medicaid and medicare advantage plans. See Insurance List



I Don't Have my Insurance Care with me, Can I Still Come in?

Yes, if you have a photo ID and your Member ID number, or can get it from your insurance provider. We just need to be able to verify your insurance before treating you. If you don't have insurance, we offer reasonable self pay rates. See Insurance List



Services

Do You Perform STD Testing?

Yes, we do STD testing. Lab Testing



Do You Do X-Rays?

Yes, we have a state of the art digital x-ray machine on-site, staffed by certified x-ray technicians. Xray Page



Do You do Physicals?

Absolutely. Our providers regularly provide complete physical exams (routine, for work, sports or school), including blood work. Physical Exams



What Services Do You Offer?

From sprained ankles to sore throats: whatever your injury or illness, we’re here to help. Count on us for a full range of services, including physical exams, x-rays, lab tests and screenings, on-the-job injuries, vaccines, women's needs, pediatric care, and more. See Our Services



Do You Treat Children?

Absolutely, we are well experienced in treating children. Many of us are parents, so we understand your parental concerns and will care for your children as we do our own.



General

What is Urgent Care?

Grand Ave Urgent Care combines extended office hours and short wait times with a more comprehensive suite of services available on-site than in most primary doctor’s offices (EKG, IV, x-rays, etc.). While your primary doctor cares for multiple chronic medical issues, we treat the problems facing you today. Also, for the cases where your primary physician would have to send you to an ER for a non-life-threatening condition, urgent care can eliminate much of the waiting and expense.



What Information do I Need to be Seen by A Provider?

You'll need a valid photo ID and insurance card (if you're paying with insurance). When you visit, you'll complete a short registration form, and then be seen by a provider.



When Should I Visit an ER vs. Grand Ave Urgent Care?

You should visit the emergency room for life and limb threatening conditions such as significant chest pain, shortness of breath, passing out and severely broken bones. Although our offices are staffed by experienced providers, life threatening emergencies may require hospitalization and the advanced care available only at a hospital. Please call 911 if you are experiencing an emergency.



Can I Make An Appointment?

We don't take appointments. Just walk in when you need us.



Do I need a Referral or Authorization From my Primary Provider to Visit Grand Ave Urgent Care?

No. With our urgent care provider agreements with insurance carriers, you can be treated in our office without a referral



Can I See A Provider Now?

Absolutely! Just walk in to Grand Ave Urgent Care whenever you need us. We are located right next to Murdoch's.